We accept return requests made within 14 days of receiving your order. If 14 days have gone by since this date, unfortunately we are unable to offer you a refund or exchange. After your return request is received we allow for a further 14 days for the item to be received back by us. Any late returns will not be accepted and may be returned to you.
Shipping costs are non-refundable.
Please take care when trying your item(s) on. To be eligible for a return, your item must be:
1. Unused, unwashed and in the same condition that you received it.
2. In the original packaging.
3. Complete with original labels / tags attached to the item(s).
4. Free from stains.
5. Free from smells.
Several types of goods are exempt from being refunded:
1. Boxer shorts and socks are not eligible for refund for hygiene reasons, unless they are faulty.
2. Any item not in its original condition, that is damaged, worn or missing parts for reasons not due to our error.
3. Any item returned not in its original packaging or without the label / tags on.
4. Any item that is returned more than 28 days after delivery.
To request a refund please send us an email at firstname.lastname@example.org
Keep hold of your tracking in the event there are any issues.
Once your return is received by us and quality checked, we will send you an email to notify you of the approval or rejection of your refund. This typically takes 7 working days.
We are a small brand and at the moment the cost of returning the items will be the responsibility of the customer. Please note items can only be returned via postage and not hand delivered to the return address.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, usually within 5-10 working days.
Late or missing refunds:
If you have not received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted to your account.
If you have done this and you still have not received your refund yet, please contact us at email@example.com quoting your order reference number.
To request an exchange please send us an email at firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typically this will take 3-4 days.
The original items should be returned within 14 days of the request for exchange. If this time has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original. This may also be deducted upon return of the exchanged item.
Please note that any items that have been personalised or made-to-order will not be eligible for refund or exchange.